Here is what the CARF accreditation surveyors said about the NTPRC most recently...
The organization presents a relaxed, professional atmosphere, and the staff members appear confident, dedicated, and very positive about their work environment.
The persons served and other stakeholders report being very satisfied with the care and outcomes and believe that personnel listen to, understand and address their concerns. The advocacy efforts of NTPRC are greatly appreciated.
The facility has recently had some cosmetic upgrades that ensure that the physical space is safe and attractive.
The proximity to Lake Arlington and the organization’s more suburban location allows for pleasant outdoor activities during program time, such as walking around the lake or socializing in the outdoors.
The organization provides transportation services that assist the person served to attend this more suburban location and allow for group outings during program time.
A very extensive education program is provided to the persons served in the pain rehabilitation program and the occupational rehabilitation programs.
The facility at NTPRC has a wide variety of exercise equipment, including strengthening and cardiovascular equipment, work simulation equipment, a pool and an Aquasizer (underwater treadmill).
Previous surveys noted...
The experience, knowledge, and expertise of the executive leadership and treatment staff are integral and invaluable to the operations of the organization. The center’s reputation in the medical rehabilitation community is well established and has propelled the organization to its current state of success. A strong commitment to excellence is demonstrated in the direction of the program.
NTPRC provides quality services to the populations it serves.” Furthermore, NTPRC has “admirable success rates.
The organization is recognized for its excellent outcomes for pain management, function, and return-to-work measures.
Persons served (patients) clearly make measurable progress toward their predicted outcomes.
A dedicated and committed staff member coordinates the activities for persons in the interdisciplinary pain and occupational rehabilitation programs. Each phase of the program has well-defined processes that are goal oriented to attain optimal outcomes for the person served.
Case managers work diligently throughout all phases of admission and treatment. Barriers to recovery are concurrently identified and addressed to assist persons served in attaining their program goals.
The medical director is commended for his management of medication usage of the persons served to attain the predicted outcomes.
*CARF also praised NTPRC’s innovative electronic (paperless) documentation system, free patient transportation, strong discharge planning, psychological assessments, and excellent medical education classes for patients.
*CARF awarded NTPRC the highest level of accreditation that can be awarded to an organization.
Here is a recent sampling of what NTPRC’s patients are saying...
I firmly believe that anyone who has been injured on the job should be referred to NTPRC as soon as possible to avoid extended time off work. This has helped me get back to a normal life.
Before I started the pain management classes I didn’t have confidence in anything concerning my life. I felt that I was useless and life wasn’t worth living. Things have drastically changed for me, all for the better. This program has changed my attitude and given me confidence in myself and my future. Wow, what a turnaround!
The staff and therapists have been a great help to me. They have helped me realize there is hope and I can be all that I want to be. It helps having someone to listen to your problems. It has also been helpful being with other patients that are experiencing similar problems. If it were not for this program I know that I would not be where I am today. I am out of the valley now and climbing the mountain, one step at a time!
I believe most people with injuries like mine should come to a program like this. It has strengthened me and I have been helped by its structure more than any other treatment I have experienced.
Everyone working here has excellent knowledge of what they are doing. I would give it an overall rating of 110%. Love it, hate to leave.
The program got me out of where I was and kept me focused on where I need to be
Keep up the good work and never change. Everyone has been a great help to me. I will never forget any of you. You are like my family and I will miss each of you.